Eat Again Privacy Policy

This Privacy Policy was last updated on November 1, 2017

Our privacy commitments are fundamental to the way we do business every day. These apply to everyone who has a relationship with us - including Eaters, Partners and visitors to our website.

This privacy policy (this “Policy”) explains how personal information is collected, used, and disclosed by EatAgain Inc. (“EATAGAIN,” “we” or “our”). This Policy applies to consumer users (individually referred to as “you”) of EATAGAIN's mobile application and website (collectively, the “Sites”), and any discounts, tokens, rewards, restaurant ordering services or other features offered thereunder (collectively, the “Services”).

Other third parties, such as restaurants, independent chefs, and food trucks at which you use our Services, and social networks that you use in connection therewith, may also collect, use, and share information about you. This Policy does not cover such third parties or their services. For information about third-party privacy practices, please consult with them directly.

Information We Collect

We collect information about you in various ways when you use our Services. We use this information to, among other things, provide functionality and improve the quality of our Services and personalize your experience. For example, we may collect your name, email address, postal address, phone number (including your mobile phone number), mobile phone device ID, your precise mobile phone location data, billing information, survey responses, birth date, gender, other demographics, current active location, primary dining city, the restaurant, independent chefs and food truck locations you select, current and prior restaurant ordering and discount usage details, favorite restaurants, favorite cuisines, special restaurant requests, passwords, contact information of people you add to, or notify of, your restaurant reservations or discounts through our Services and other information you provide on the Sites. We may also obtain information from other sources, such as third-party websites, applications, and services (each, a “Third-Party Platform”), through which you connect with our Services and combine that with information we collect. We will not sell or lease any personal data to Third Party Platforms or to any solicited or unsolicited parties.

  • We will protect your privacy and keep your personal information safe. We use encryption and other security safeguards to protect customer data.
  • We will not sell your personal information to anyone, for any purpose
  • We will fully disclose our privacy policy in plain language, and make our policy easily accessible to you
  • We will notify you of revisions to our privacy policy, in advance. No surprises.
  • You have choices about how EATAGAIN uses your information for marketing purposes. Customers are in control
  • We want to hear from you. You can send us questions or feedback on our privacy policy

When you visit the Sites, some information is automatically collected. For example, when you visit our website, we may automatically collect your location, computer operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our website. We may also collect information about your usage and activity on our website using certain technologies, such as:

  • Cookies. We may automatically collect information using “cookies” and similar technology. Cookies are small data files that may have unique identifiers and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Among other things, cookies help us improve our Services and your experience. We use cookies to see which areas and features of our Sites are popular and to count visits to our Sites. We may access information contained in cookies placed on your device by a Third-Party Platform as permitted by the terms of your agreement and privacy settings with such Third-Party Platform. We may share this information with the Third-Party Platform for its use as permitted by the terms of your agreement and privacy settings with such Third-Party Platform
  • Web Beacons. We may collect information using web beacons. Web beacons are electronic images that may be used on the Sites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and tell whether you open an email and act upon it

Do-Not-Track Signals

We currently do not employ technology that recognizes “do-not-track” signals from your browser. We may engage third parties, such as marketing or analytics partners, who may collect information about your online activities over time and across different websites when you use our Sites

How We Use Information We Collect

We use personal information collected through our Sites for the purposes described in this Policy or disclosed to you on our Sites or otherwise in connection with our services. For example, we may use your information to:

  • Make and change your restaurant ordering made through our Sites
  • Operate and improve our Sites, products, and services
  • Understand you and your preferences to enhance, personalize, and customize your experience and enjoyment using our Sites, products, and services, such as understanding your dining and discount usage history
  • Calculate the amounts of the discounts and rewards we offer
  • Offer you, or provide you with, products and services, such as discounts or rewards tailored to your unique preferences
  • Process and deliver coupons, discounts and rewards
  • Display relevant advertising
  • Respond to your comments and questions and provide customer service
  • Send you information relating to our products and services, including reservation confirmations, receipts, technical notices, updates, security alerts, and support and administrative messages
  • Communicate with you about offers, promotions, rewards, upcoming events, and other news about products and services offered by EatAgain or our affiliates; select restaurants, independent chefs and food trucks; and our other selected partners
  • Link or combine with other personal information we get from third parties to help understand your needs and provide you with better service; and
  • Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity

By providing your mobile phone number, you expressly consent to receive direct dial calls, autodialed and prerecorded message calls, and text messages from us relating to our product and services at that number.

We may store and process personal information in the United States and other countries. Such information may be stored on the server of one of our third-party service providers.

How We Share Information

Information Shared With Restaurants

When you confirm a meal order through our Sites, your information is provided to us and to the restaurants, independent chefs or food trucks with whom you choose to reserve. In order to facilitate your reservation, your information is provided to that restaurant, independent chefs or food trucks just as it would if you made a reservation by calling the restaurant, emailing the restaurant, or using the restaurant's, independent chef's or food truck's website. If you provide a mobile phone number, restaurants, independent chefs or food trucks may send you text messages regarding your reservation. Certain restaurants, independent chefs or food trucks may require you to provide credit or debit card account information to secure your reservation. When you make a restaurant reservation through our Sites, we may also share with the restaurants additional information, such as information about your dining preferences and history or information that we collect via Third-Party Platforms. You also have the option of indicating special preferences or providing comments about your reservation that we will pass on to that restaurant.

In order to provide value to our restaurant, independent chef or food truck clients (in exchange for the discounts they provide to our users), we share with restaurants summary reports of feedback from diners and statistics on aggregate diner usage. If you provide comments about a restaurant through our Sites, these comments may be shared with that restaurant or other Users. Other than your username, we will not tie your comments with other information that can identify you, but a restaurant may be able to tell who you are from your comments, particularly if you give personal details or your name in the comments or provide contact information, such as an email address.

Information you choose to share with a restaurant when you make a reservation may be used by the restaurant for its own purposes. EATAGAIN does not control the privacy practices of restaurants, independent chefs or food trucks. Please contact the restaurant, independent chef or food truck directly if you want to learn about its privacy practices.

Information You Share Socially

Our Sites may allow you to connect and share your actions, comments, content, and information publicly or with friends. Our Sites may also allow you to connect with us on, share on, and use Third-Party Platforms, including those on which EATAGAIN has a presence.

Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. EATAGAIN also does not control the privacy practices of Third-Party Platforms. Please contact those sites and services directly if you want to learn about their privacy practices.

Sharing with Others

We do not share your personal information with third parties other than as described above and as follows:

  • We may share personal information when you authorize us to share your information with other third parties (such as the restaurants at which you make reservations through our Sites) for their own marketing purposes, which are subject to the separate privacy policies of such third parties
  • We may share personal information with affiliates, third-party vendors, consultants, and other service providers who work for us
  • We may share aggregate statistical data for the improvement of services offered by our Sites
  • We share personal information with third parties who provide services to us, such as data collection, reporting, ad response measurement, and site analytics, as well as assistance with delivery of relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies. We and our third-party service providers, advertisers, and/or partners may also place web beacons for these third parties. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this Policy
  • We may disclose your personal information (i) to comply with laws and to respond to lawful requests and legal process, (ii) to protect the rights and property of EATAGAIN, our agents and customers, and others, including to enforce our agreements, policies, and terms of use, and (iii) in an emergency to protect the personal safety of EATAGAIN, its customers, or any person
  • We may disclose or transfer your personal information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding
  • We may also share or sell aggregated and de-identified information to third parties in our discretion

Security of Your Personal Information

EATAGAIN takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Nonetheless, we cannot guarantee that transmissions of your personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by EATAGAIN or our third-party service providers. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.

Your Information Choices and Changes

You may opt out of receiving promotional emails from EATAGAIN by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations. You may also send requests about your contact preferences or changes to your information, including requests to opt out of sharing your personal information with third parties, to our contact information below.

Cookie choices. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.

Application location choices. Most mobile devices allow you to turn off location services. For more information about how to do this, please contact your mobile service carrier or your device manufacturer. IF YOU DO NOT ENABLE LOCATION SERVICES, YOU MAY BE UNABLE TO LOCK-IN A DISCOUNT AND UTILIZE THE SERVICES.

How your information is protected

EATAGAIN will take reasonable steps necessary to protect the information you provide to us. We continually review our security procedures and mechanisms to ensure that reasonable protections are in place.

Links to other websites

The Sites contain links to the websites of other third parties that are not under our control, which include those of our strategic partners and other sites with information that we feel may be useful to you. EATAGAIN is not responsible for the privacy practices, security or content of these other sites. Accordingly, we recommend that you review the terms of use and privacy policies of these other sites.

Amendments to this Privacy Policy

From time to time, we may amend this Privacy Policy by posting it to the Website and by changing the date on this page noting when this Privacy Policy was last updated.


We also do not intend for the Website to be used by children under the age of 13, nor do we seek to collect information about children under the age of 13. If you are under the age of 13, we request that you do not provide us with any personal information about yourself.

Contacting Eat Again

For questions about accessing, changing, or deleting your personal information, or for questions or opinions on this Policy, please contact us at

Notice to California Residents

Your California Privacy Rights (As Provided by California Civil Code Section 1798.83)

A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed personal information to any third parties for the third parties' direct marketing purposes, subject to certain exceptions. In general, again, subject to certain exceptions, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom it disclosed personal information in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. One of the exceptions allows EATAGAIN to provide California Customers a cost-free means to opt out of these disclosures instead of providing such list. Any customer may request to opt out of these disclosures by contacting EATAGAIN at California Customers may also request further information about our compliance with this law by contacting us at our email address above.

Changes to this Policy

EATAGAIN may update or revise this Policy from time to time. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the “as of” date below. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, if materially modified, will be required for you to continue using our Sites. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Sites.

Whenever you buy one of our products, or download an app, information is created. Because we know your privacy is important, we have a Privacy Policy to explain how we collect, use and protect that information. We want to simplify this explanation, so you can make informed choices about your privacy, and then spend the rest of your time enjoying our products and services.

Ⓒ 2018 Eat Again